mk999's Privacy Policy
This document provides a fully transparent account of how your personal information is collected, stored, and protected on the mk999 platform.
About This Policy
This Privacy Policy ("Policy") applies to all services and operations of the mk999 platform.
1 Introduction & Scope
mk999 ("we", "our", or "the Platform") is committed to ensuring a safe, responsible, and transparent online gaming environment for players in Bangladesh. The purpose of this Privacy Policy is to clearly inform you how mk999 collects your personal information, why it is used, with whom it is shared, and what steps we take to protect it.
By using our website, mobile platform, or any of our services, you are considered to have accepted the terms of this Policy. If this Policy changes, we will notify you accordingly, and the latest version will always be published on this page.
This Policy applies only to mk999's own services. The privacy policies of third-party websites or services are outside our control.
2 What Information We Collect
mk999 collects only the information necessary to provide our services. This information comes from two main sources: (a) information you provide directly, and (b) information collected automatically while you use the platform.
- Identity Information: Name, date of birth, national ID number (for age verification), photograph, and similar identity documents.
- Contact Information: Email address, mobile number, and residential address.
- Financial Information: Your preferred payment method (bKash, Nagad, Rocket, or bank transfer), transaction history, and account balance details.
- Technical Information: IP address, browser type, device information, operating system, and cookies.
- Gameplay Information: Your betting history, preferred game categories, win/loss records, and duration of activity on the platform.
- Communication Records: Your conversations, complaints, or requests with our support team.
Purpose of Data Use
mk999 uses collected information only for defined and legitimate purposes.
3 Reasons for Using Your Information
We process your information for the following purposes:
Data Storage & Protection
mk999 uses the highest industry-standard technologies to protect your information.
4 Data Retention Period
mk999 retains your information for as long as necessary to provide our services or to meet applicable legal obligations. Even after an account is closed, certain information (particularly financial transaction records) may be retained for a defined period based on regulatory requirements.
Financial transaction records, KYC documents, and account activity logs are retained for a minimum of five (5) years after account closure. Gaming history and technical logs are retained in accordance with our internal policies.
5 Security Measures
mk999 applies multiple layers of security technology to protect your personal and financial information:
- SSL/TLS Encryption: All data sent and received on our platform is protected by 256-bit SSL encryption, which prevents your data from reaching third parties.
- Secure Server Infrastructure: Our servers are protected through firewalls, intrusion detection systems, and regular security audits.
- Access Controls: Your information can only be accessed by authorised mk999 staff, who are bound by strict confidentiality agreements.
- Two-Factor Authentication (2FA): We offer the option to activate an additional security layer on your account.
- Regular Security Audits: Regular security assessments are conducted by third-party experts.
Data Sharing & Disclosure
mk999 never sells your information — limited sharing applies only in specific circumstances.
6 Sharing Information with Third Parties
mk999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the necessary financial information is shared with bKash, Nagad, Rocket, or bank transfer service providers for transaction processing.
- Technology Partners: Partners who assist in operating the technical infrastructure of our platform may access only the minimum information required for their work.
- Legal Obligations: Information may be disclosed to comply with a court order, legal summons, or a valid request from a regulatory authority.
- Fraud Prevention: Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.
- Business Transfers: In the event of any business transfer or acquisition involving mk999, information may be transferred after notifying you in advance.
All third parties mentioned above are contractually obligated to comply with mk999's privacy standards.
Cookie & Tracking Technologies
mk999 uses cookies to improve your experience.
7 Use of Cookies
Cookies are small text files stored in your browser or on your device. mk999 uses the following types of cookies:
- Essential Cookies: Essential for the platform's core functionality, maintaining login sessions, and security features. Disabling these may prevent you from using the service.
- Functionality Cookies: Used to remember your preferred language, display settings, and other personalised preferences.
- Analytics Cookies: Used to analyse how users interact with the mk999 platform and to help improve our services.
- Security Cookies: Used for fraud detection and account protection.
You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights
mk999 ensures you have full control over your personal information.
Right to Access
You have the right to know what information we have collected and stored about you, and to receive a copy of it.
Right to Rectification
If your account contains incorrect or incomplete information, you can request that we correct it.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information (the "right to be forgotten").
Right to Restrict Processing
In certain cases, you may restrict or object to the processing of your information.
Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format and to transfer it elsewhere.
Right to Withdraw Marketing Consent
You have the right to unsubscribe from marketing communications at any time.
8 How to Exercise Your Rights
To exercise any of the rights mentioned above, you can contact our customer support team via 24/7 live chat or by email. We will respond to your request as promptly as possible after receiving it.
In some cases, it may not be possible to fully delete certain information due to legal obligations (such as financial transaction records). In such cases, we will inform you in detail with reasons.
Protection of Minors
mk999 provides services only to those aged 21 and above.
9 Age Restrictions & Child Protection
mk999 is a platform for those aged 21 and above only. We do not knowingly collect information from or provide services to anyone under the age of 21.
We follow an age verification process at registration. If we learn that a minor has been incorrectly registered, that account will be suspended immediately and the relevant information deleted.
If you believe a minor is accessing mk999, please inform our support team. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
We inform you of any changes transparently.
10 Data Transfers
mk999 stores your information on secure servers. If operational requirements mean your information needs to be transferred to a server located in another country, we ensure that country's data protection standards are consistent with this Policy and that your information remains adequately protected.
11 Policy Change Notifications
mk999 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will send a notification to your registered email address and display a prominent notice on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.
The latest effective version of this Policy will always be published on this page and marked with a "Last Updated" date.
12 Links to Other Websites
The mk999 platform may include services from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.). These providers have their own privacy policies and their operations are outside mk999's control. We are not responsible for the data protection practices of these third parties.
Applicable Law & Dispute Resolution
This Policy is governed by the applicable laws and regulations of Bangladesh.
13 Legal Framework
This Privacy Policy is written and governed in accordance with the applicable data protection and cybersecurity laws of Bangladesh. Any dispute or complaint relating to this Policy will first be addressed through our customer support team.
If a resolution cannot be reached directly with us, the applicable legal procedures of Bangladesh may be followed. If any part of this Policy is deemed unenforceable under applicable law, the remaining parts will remain fully in effect.
Contact Us
For any questions or concerns regarding privacy, contact mk999.
Privacy-Related Contact
If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise any right relating to your information, please contact us:
Our customer support team handles all privacy-related requests confidentially and professionally. You can also visit our FAQ page for more information.